Blue Cross of California customers complain about experiences with insurer
<p class="source">The Record (Stockton, CA)</p>
<p>Consumer advocate Jerry Flanagan called Blue Cross' treatment of Irene Arnold "outrageous" and typical of "an uncaring, corporate monolith." Flanagan, with the Santa Monica-based Foundation for Taxpayer and Consumer Rights, said that since Arnold went public with her problem, he has received several e-mails from consumers who had the same experience.</p>
