Allstate’s ‘good hands’ groping around in your pocket

Published on

Allstate made a surprise decision to release internal documents about claims handling procedures that they’ve been fighting to keep secret in court for over a decade. The documents outline a strategy that made the company more money (around $5 billion in 2006 alone) by paying their customers less than they deserved. Here’s a link to the documents for those who really want to get their nails dirty (with 150,000 pages, there’s a lot of dirt to sift).

9 words from one slide, as reported in this great piece in Florida’s Herald Tribune, say it all: "Zero Sum Economic Game. Allstate gains … others must lose"  

Allstate made a point of paying everyone less, regardless of the merit of their claim. That’s fleecing consumers, and I wouldn’t be surprised if they start hearing from policyholders demanding refunds. (One toll-free customer service number some people might be calling: 877-284-7127.)


Consumer Watchdog
Consumer Watchdog
Providing an effective voice for American consumers in an era when special interests dominate public discourse, government and politics. Non-partisan.

Latest Videos

Latest Releases

In The News

Latest Report

Support Consumer Watchdog

Subscribe to our newsletter

To be updated with all the latest news, press releases and special reports.

More Releases