Baby Blind Because of HMO Denials

Published on

Madison Scott – Orange County, CA


Madison Scott was born premature, but otherwise healthy. Today she is permanently and completely blind. Her parents, Curt and Helen Scott, claim the HMO they counted on to care for her was more worried about saving dollars than it was about saving her sight. Yet, because the Scott’s receive their health care through their employer, they have no remedy against their HMO.

According to personal accounts:

Madison was born three months premature. She was at extreme risk for a condition known as Retinopathy of Prematurity or ROP. Extra care is required to protect the vision of premature newborns, because the extra oxygen they receive after birth can cause blindness if not properly monitored. ROP is very treatable if monitored closely, and treatment stops the disease if started early enough.

Madison was examined by a pediatric Opthamologist, six weeks after her birth, for signs of ROP. However, he — like her other HMO doctors who received financial incentives to delay treatment — didn’t discuss the seriousness of Madison’s condition with her parents or perform the exam needed to determine her treatment. Nor did the doctor tell Madison’s parents that Madison could go blind if proper care and monitoring wasn’t done.

Later, the HMO delayed approval of the referral for the test, and consequently, Madison wasn’t seen by the eye specialist for weeks. When the opthamologist finally saw her, the examination revealed that the ROP disease had progressed significantly. It was only then that Madison’s parents were told that their daughter had a disease that causes blindness. Her condition was so serious that the doctor set an appointment for the same day with another eye specialist. That specialist told Madison’s parents that the disease had progressed to the last stage and immediate surgery was required to try to save their baby daughter’s sight.

Madison’s parents decided to take her to a specialist outside of the HMO network for a second opinion, at the Jules Stein Eye Institute at UCLA. The doctor from the Institute told them that he wanted to do surgery on Madison the next day in order to try to save her sight. Her parents called their HMO for approval of the emergency surgery. The HMO refused to give approval for the last opportunity to save Madison’s vision.

After five failed surgeries, over the course of 3 weeks, doctors told Madison’s parents that 3 month old Madison was completely and permanently blind.

Her parents cannot seek damages against their HMO for Madison’s future medical bills, because the ERISA law preempts state law causes of action for damages. Pending federal legislation would restore the Scott’s state court remedies.

Consumer Watchdog
Consumer Watchdoghttps://consumerwatchdog.org
Providing an effective voice for American consumers in an era when special interests dominate public discourse, government and politics. Non-partisan.
Latest Insurance Videos
Video thumbnail
KRON 4: Mercury and CSAA Insurance Raising Rates
02:28
Video thumbnail
To The Point with Alex Bell: California's Insurance Crisis
01:06
Video thumbnail
KXTV-SAC (ABC): California's Insurance Crisis
04:05
Video thumbnail
Spectrum News 1: Property Insurance Struggles After LA Fires
04:52
Video thumbnail
KTTV-LA (FOX): Harden Your Home To Protect It From Wildfire
01:03
Video thumbnail
KTVU FOX 2: New insurance Laws In 2026
03:27
Video thumbnail
Spectrum News 1: Palisades Fire Rebuild Insurance Concerns
05:53
Video thumbnail
Spectrum News: Eaton Fire Survivors Call For Ricardo Lara To Resign
01:58
Video thumbnail
ABC7 News: New Calls For Insurance Commissioner To Resign
02:40
Video thumbnail
NBC News: Fire Victims Ask State Insurance Commissioner To Resign
01:54
Video thumbnail
Fox 11: Wildfire Survivors Demand State Insurance Commissioner To Resign
03:26
Video thumbnail
KTLA-LA (CW): Ricardo Lara Accused Of Siding With Insurers Over Homeowners
00:58
Video thumbnail
KCRA News: Fire Victims Want Insurance Commissioner To Resign
00:53
Video thumbnail
ABC10 To the Point with Alex Bell: Calls For Ricardo Lara To Resign
03:32
Video thumbnail
ABC10: Calls For Insurance Commissioner To Resign
01:13
Video thumbnail
KCAL CBS: Consumer Watchdog President Discusses Problems With California’s Home Insurance Market
06:03
Video thumbnail
KCAL Mornings: CA Homeowners Face Surcharges To Help Recoup Costs From January Wildfires
00:38
Video thumbnail
CBS News Bay Area: CA Fair Plan Proposes Rate Hike For Home Insurance Coverage
03:53
Video thumbnail
KTVU Mornings: CA Fair Plan Proposes 35.8% Insurance Rate Hike
04:44
Video thumbnail
KCAL Mornings: Proposed Insurance Rules Under Criticism
05:33
Video thumbnail
ABC7 News: AI Energy Toll Could Be Passed Onto Consumers
02:08
Video thumbnail
CBS 8: Are Insurance Rates Really Better?
02:51
Video thumbnail
KMPH-FRES (FOX): Major Insurance Companies Returning
01:32
Video thumbnail
KMPH-FRES (FOX): Ballot Measure Takes Aim At Insurers
00:38
Video thumbnail
CBS 13 News: Home Insurance Ballot Initiative
00:24
Video thumbnail
KFMB SD CBS San Diego, CA: Rate Hikes Filed Under Insurance Reform Plan
02:26
Video thumbnail
KFMB SD CBS San Diego, CA: Rate Hikes Filed Under Insurance Reform Plan
02:26
Video thumbnail
KOVR-SAC (CBS) - Sacramento, CA: Proposing An Insurance Change
02:28
Video thumbnail
KXTV-SAC (ABC) - Sacramento, CA: Fair Plan Fee Lawsuit Scaled Down
01:08
Video thumbnail
KTVU-SF (FOX) - San Francisco, CA: State Farm Asks Judge To Seal Documents Justifying Rate Hike
04:31
Video thumbnail
Spectrum News 1 - Green Bay, WI: Grappling With Loss In LA 6 Months After Devastating Wildfires
03:41
Video thumbnail
KTVU (FOX): Tips On Getting Smoke Damage Claims Paid
04:31
Video thumbnail
KTVU-SF (FOX): Pro-Homeowner Bills Moving Through CA Legislature
02:30
Latest Privacy Report

Support Consumer Watchdog

Subscribe to our newsletter

To be updated with all the latest news, press releases and special reports.