Former Health Insurance Exec Champions Reform
Wendell Potter choked up a few times
recalling the events that turned him from the chief spokesman for
health insurer Cigna Corp. into a whistle-blower, denouncing the very
practices he used to defend. Potter garnered national attention on June 24 as a star witness
before the Senate Commerce Committee, detailing such industry practices
as purging, the dumping of small businesses when their employees make
medical claims that exceed expectations, and sending
explanation-of-benefits documents that are so incomprehensible that
policyholders can't tell what services they're getting.
