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Consumer Watchdog

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Insurance news, investigations, and reform — auto, home, and health insurance rates, claims denials, and industry accountability.
CA Attorney General To Investigate The Nation’s Two Biggest Health Insurance Companies

CA Attorney General To Investigate The Nation’s Two Biggest Health Insurance Companies

<p> KEITH OLBERMANN, HOST (voice-over):  Good evening from New York. In health news today, the group Consumer Watchdog has asked California Attorney General Jerry Brown to investigate whether the nation's two biggest health insurance companies, included United Health Group, which we've reported on here before, broke state law by pressuring employees to oppose health care reform. And in other health news today, California Attorney General Jerry Brown announced he's now investigating possible wrongful business practices by his state's five biggest health insurance companies, including one owned by the United Health Group. </p>
Head-scratching in Europe over U.S. health reform mess

Head-scratching in Europe over U.S. health reform mess

<p> I just got off the phone with a well-informed Dutch reporter based in Washington, D.C. His monumental assignment was, in part, to explain to a puzzled Dutch audience how such U.S. health reform became infected with so much fear, anger and distrust. And why, he asked, do fearmongers have so much power against serious analysts and policy makers? A hard question to answer. </p>
Answers On IOUs And Quake Insurance

Answers On IOUs And Quake Insurance

Doug Heller, executive director of Consumer Watchdog, says he is not worried about the CEA's ability to pay claims or its independence from the state's general fund. "What would concern me is how many of my neighbors don't have earthquake insurance," he says. "If I can afford to rebuild my house but four out of five neighbors can't, what will happen to the neighborhood?" Even if property values fall, Heller says it is worth buying insurance to have a place to live.
Nullifying Anti-Steering Law A “Hard Sell”

Nullifying Anti-Steering Law A “Hard Sell”

Consumer advocates are concerned about a bill that could ostensibly undo a current Calif. law preventing insurers from "steering" customers to auto body shops under contract with the insurer.  Calif. Assemblywoman Mary Hayashi (D-Hayward) is spearheading the proposal -- AB 1200 -- which would allow insurers to present reasons as to why customers should use "preferred" body shops at any time during the claim process.  This would represent an obvious departure from the anti-steering law enacted in 2003 (SB 551 -- Speier), which specifically prohibits insurance companies from dictating that customers get cars repaired at certain establishments.
Medicare private plan marketing’s a miracle–for insurer profits

Medicare private plan marketing’s a miracle–for insurer profits

<p> I was surprised to find out recently that nearly one-fourth of Medicare patients are enrolled in private Medicare Advantage plans, which are offered by the big health insurance companies that we know and don't love. Enrollent is growing by the millions each year. But why, since these plans <a href="http://wonkroom.thinkprogress.org/2008/12/11/insurer-profit-ma/">don't provide better health outcomes</a>, cost taxpayers tens of billions of dollars more than regular Medicare and can <a href="http://www.kaiserhealthnews.org/Daily-Reports/2009/August/31/Medicare-Advantage.aspx">restrict coverage</a> more tightly than regular Medicare? The answer came from my mailbox--a flood of costly, glossy, taxpayer-funded marketing by private insurers. </p>
California Homeowners Facing Insurance Rate Hikes

California Homeowners Facing Insurance Rate Hikes

<strong>In a state parched by a three-year drought, wildfires are at least partly to blame for the price increases, industry officials and even some consumer advocates agree. </strong> <p> The dramatic images of firestorms now sweeping through the San Gabriel Mountains produce fear and dread "but don't make for any actuarial implication," said Douglas Heller, executive director of Consumer Watchdog, a Santa Monica group. "We're talking about not even 1% of homes." </p>
Clarity peeks out in health reform

Clarity peeks out in health reform

<p> The media slam against Congress and President Obama has been that supporters of health reform don't make a clear, simple argument for what it is and why we need it. Opponents' smear-and-fear campaign grabs the headlines. I've had the same complaint about the mainstream media itself--too much dwelling on politics and little substance. A guy named <a href="http://www.consumerwatchdog.org/patients/articles/?storyId=28627">Wendell Potter</a> is helping change that, most recently in <a href="http://www.nytimes.com/2009/08/27/opinion/27kristof.html?_r=1&ref=opinion">Nicholas Kristof's column</a> in the New York Times. </p>
Auto Body Repair Plan Touches Capitol Nerve

Auto Body Repair Plan Touches Capitol Nerve

Consumer Watchdog, which opposes the bill, said the language of the legislation doesn’t do what insurers contend. “It’s anti-steering bill that would permit steering,” said Consumer watchdog attorney Todd Foreman. “It specifically states that an insurer can provide information about services. That’s what steering is. It essentially guts the consumer protections in Speier’s bill regarding steering and when a company can’t steer.”  The collision repair industry agrees, and believes the bill hurts the consumer by allowing insurers to selectively push customers to shops that have dubious, cost-cutting contracts with some carriers.
Watchdog: Auto Insurance Law May Up Rates

Watchdog: Auto Insurance Law May Up Rates

<strong>Insurance Company Sponsors Initiative </strong><br /> <br /> The Continuous Coverage Auto Insurance Discount Act may sound appealing, but the consumer advocacy group Consumer Watchdog told 10 News that potential voters should not be fooled, calling the measure a thinly veiled attempt to raise insurance rates. “It’s a fraud. It’s full of deception. It will lead to higher insurance premiums,” said Harvey Rosenfield, founder of Consumer Watchdog and author of Proposition 103, which overhauled the insurance market in 1988.