<p>Business and residential customers affected by outages such as the one that hit <a class="ct saveLink" href="http://www.bizjournals.com/profiles/company/us/tx/dallas/at%26t/3275319">AT&T</a> U-verse broadband users this week may feel helpless, but they do have options, consumer and industry watchdogs say.</p>
<p>Customers who lose Internet service, cable channels or phone service should request consideration in the form of refunds, discounts or add-ons to their service package when service lapses such as this one occur, the experts say.</p>