Harvey Rosenfield, founder of Consumer Watchdog and lead attorney in several
lawsuits against the mobile industry, says Conner and other complainers
may have legal grounds for their objection. He recently settled a
lawsuit against Nextel Corp. for requiring consumers to pay for
detailed billing statements back in 2003. As part of the settlement,
Nextel agreed to refund customers. He says consumers are entitled to
bills and invoices that itemize costs. "There's a lot of
policy language in state and federal law that says consumers need to be
able to determine the validity of a bill," he said. "You need to know
if you're being overcharged, if you've received a promotional discount.
You can't figure anything out from a bill if all they give you is a
single un-itemized bill."