<h3>After storm, some feel insurers hung them out to dry; Residents complain about waiting and denials; firms say they're moving as fast as they can</h3><p class="source">THE DALLAS MORNING NEWS</p>
<p>Douglas Heller, executive director of the Foundation for Taxpayer & Consumer Rights, says delays actually make money for the insurance industry. "A monthlong delay in claims for 50 destroyed homes could bring in more than $30,000 in investment income to the underwriter," he said. Also, the "longer the delay, the more likely homeowners will settle for less."</p>