<strong>Mortgage lenders and utility providers are charging customers as much as $20 to pay by phone.</strong>
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"People
pay for a product or service," said Doug Heller, executive director of
Consumer Watchdog, a Santa Monica advocacy group. "They shouldn't have
to pay again just for the right to pay them." He said most businesses already factor in their operating costs in the prices they charge customers. "Companies
that make you pay to pay your bill are basically charging you twice,"
Heller said. "They build everything into their price for a product or
service, and then they break it out again as a fee. "It's deceptive," he said. "And it's not fair."
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