1,200 People to Have Canceled Healthcare Coverage Restored

Published on

The action comes after Kaiser Permanente and Health Net reach an agreement with a state agency.

Two of the state’s largest health plans agreed Thursday to reinstate
coverage to nearly 1,200 patients whose policies were dropped after
they incurred high medical expenses.

Under the deal, patients whose insurance was rescinded by Kaiser Permanente
or Health Net since 2004 will be allowed to purchase new insurance
regardless of preexisting medical conditions.

The settlement, brokered by the California Department of Managed Health
Care, comes three months after a Gardena hair salon owner won an
unprecedented $9-million judgment against Health Net for canceling her
coverage while she was undergoing chemotherapy, halting her treatment.

Gov. Arnold Schwarzenegger called the settlement groundbreaking.

"This important settlement should pave the way to similar agreements
with other health plans to reinstate health coverage," he said.
"Patients should not live in fear of losing their healthcare coverage
when they need it most."

The state is trying to reach similar
deals with Anthem Blue Cross, Blue Shield and PacifiCare involving
about 4,000 rescissions.

Insurance
rescissions affect people with individual coverage, which is sold and
priced based on an applicant’s medical history. Insurers say some
enrollees lie on applications in order to gain coverage and that
rescinding policies from those who hide preexisting conditions prevents
premiums from going up for everyone.

But regulators and law
enforcement officials allege that insurers do little to verify
applications before issuing coverage and then wait to see what happens.
When patients incur substantial medical claims, insurers go back and
scour applications for omissions, even innocent ones, in order to
rescind their coverage, critics say.

About 2.6 million of the 28 million Californians with health coverage have individual plans.

Kaiser
spokesman Mike Lassiter said the insurer proposed the deal to reinstate
up to 1,092 former enrollees — all those whose coverage the health
maintenance organization dropped between the time it began the
controversial practice in April 2004 and when it halted rescissions in
October 2006.

Kaiser agreed to pay a $300,000 fine to the
state without admitting wrongdoing. It also agreed to make a number of
procedural changes, including developing simpler coverage applications
to avoid applicant mistakes that often form the basis for rescissions.

"We
want to clear up past issues so we can move forward toward a
longer-term solution addressing the larger issues of affordable
healthcare coverage," said Jerry Fleming, senior vice president of
Kaiser Permanente.

In a similar deal, Health Net agreed to reinstate 85 former enrollees.

In
a statement, the insurer said, "Health Net today announced that it will
offer coverage to all 85 HMO customers who have been rescinded since
2004 and will work as expeditiously as possible with these individuals
to resolve their eligible out-of-pocket costs."

Jane Macauley, a
Sacramento mother of five who was rescinded by Kaiser two years ago on
the eve of a scheduled hernia operation, said she was surprised by the
deal.

"I didn’t get the surgery," she said Thursday. "I wrote
two letters expressing my belief that it was very unfair that I was
canceled. But they basically just said, ‘You are out of luck.’ "

These
"enrollees are clearly getting a win today," said Cindy Ehnes, director
of the Department of Managed Health Care. The settlement creates a
process through which former enrollees can seek repayment of medical
expenses of up to $15,000. Larger and disputed medical bills and other
types of claims would be submitted to an arbiter selected by the
department and the health plans.

Former enrollees may choose to
buy insurance but also opt out of the settlement process, preferring
instead to take their claims to court.

"We believe our voluntary
‘Kaiser Permanente Fresh Start Program’ for previously rescinded
members is the quickest way to give people what they really need —
health insurance," said Fleming of Kaiser. "The issue of whether people
either intentionally or unintentionally gave inaccurate information on
their coverage application is set aside for the purposes of getting a
fresh start on their coverage."

The deal comes a month after
Ehnes threatened to order the state’s top five health plans to
reinstate more than two dozen enrollees and to reopen every rescission
carried out over the past four years in California for review.

Reinstatement
"means someone will not have to delay a necessary surgery due to the
lack of insurance," she said. "It means that someone will no longer
have to contemplate bankruptcy because of an outstanding medical bill."

In
addition to the state’s regulatory scrutiny, Los Angeles City Atty.
Rocky Delgadillo has sued Health Net and Blue Cross over allegedly
illegal rescission practices.

Health Net also is the target of
a criminal investigation by the city attorney related to rescissions.
Chief Assistant City Atty. Jeffrey Isaacs said Health Net’s latest deal
with the department would not affect its suit or criminal investigation.

The city attorney’s office issued subpoenas to the department Wednesday seeking information related to rescissions.

DMHC spokeswoman Lynne Randolph said the department would "cooperate to the extent that we are able."

Some
consumer advocates were disappointed with the deal, saying portions of
it appeared designed to help insurers contain their legal liability.

William Shernoff, a Claremont lawyer who represents hundreds of people
whose policies have been rescinded, said he would tell clients to
"accept the reinstatements because that’s wonderful to get the medical
care — that is important."

But, he added, "as far as damages
for past harm, there’s no doubt in my mind that the best place for them
to get their full damages will be in court rather than in an
arbitration process."

Jerry Flanagan, a spokesman for Consumer
Watchdog in Santa Monica, said the deal was no substitute for
regulations promised 18 months ago that the department put on hold
pending legislation.

"Punting this issue to the Legislature
where insurers have immense lobbying power risks regulation that is
more loophole than protection," he said.

Anthony Wright,
executive director of Health Access California, a statewide healthcare
consumer advocacy coalition, said the department needed to enforce the
settlement and adopt a " ‘zero-tolerance’ policy for further bad
behavior."

"It’s sad that after all the attention on this
reprehensible practice, we don’t have the entire industry in agreement
yet," he said.
————
Contact the author at: [email protected]

Consumer Watchdog
Consumer Watchdoghttps://consumerwatchdog.org
Providing an effective voice for American consumers in an era when special interests dominate public discourse, government and politics. Non-partisan.

Latest Videos

Latest Releases

In The News

Latest Report

Support Consumer Watchdog

Subscribe to our newsletter

To be updated with all the latest news, press releases and special reports.

More Releases