Amazon, Google Patent Applications Hint At Devices Listening More
By Staff Reporters, CBS NEWS
April 1, 2018
A new report from The New York Times says that Amazon and Google devices could be keeping a closer tab on users in the future. Each company has filed patent applications that "outline an array of possibilities" for how its devices could monitor more of what users say and do.
Both Amazon and Google are the leading sellers of digital assistants. The information obtained could be used to identify a person's desires or interests. That data could then be mined for ad targeting and product recommendations.
This is happening amid a growing data scandal involving Facebook and Cambridge Analytica, which harvested information from millions of user accounts. Amazon has said it takes privacy seriously and is looking to explore the possibilities of new technology. Google has said that all its products are designed with user privacy in mind.
The Times reports that Google's patent applications outline how audio and visual signals could be used to determine a speaker's mood or medical condition. The devices could analyze the "volume of the user's voice, detected breathing rate, crying" and could even detect a user's coughing and sneezing.
"When you read parts of the applications, it's really clear that this is spyware and a surveillance system meant to serve you up to advertisers," Consumer Watchdog President Jamie Court told The Times, adding the companies are "basically going to be finding out what our home life is like in qualitative ways."
Tech companies file for many patent applications which don't necessarily end up being incorporated into consumer products. But the possibility of such features raised concerns about a new level of intrusion into users' privacy — and about the growing power and ambition of big tech companies amassing detailed information about millions of people.
"If data is the new oil, then the more you have the more powerful you are," TechRepublic senior writer Dan Patterson told CBS News. "You can use big data to feed recommendation engines and advertising systems that create more effective shopping systems. What this data is really being used for is to train artificial intelligence algorithms to be more effective at lots of different functions."
He said it's another example of the "delicate balance" between security and privacy, and the compromises involved in enabling modern technological conveniences.