"I'm mad as hell and I'm not gonna take it anymore." That's how many consumers feel when they deal with the billing mistakes, overcharges, computers and other electronic devices that don't work as advertised and crummy customer service that characterize the modern American marketplace.
Giving up, unfortunately, is what most consumers do when confronted with problems that seem too minor to spend hours trying to fix. But guess what? The unscrupulous businesses that engage in such practices are counting on that.